The full range of papalook products are covered by a 1-year manufacturer warranty for all customers and 18-monthes warranty for members. The warranty start from the day you received it.

 

The scope of warranty is limited to orders with purchase voucher on this site and papalook direct store on sites such as eBay and Amazon. For purchases made through papalook’s authorized resellers, please contact them directly.

 

We apologize in advance for whatever inconvenience your papalook purchase may have caused.

 

 

If your product turns out to have a defect during its warranty period, please contact us by mail: support@papalook.com with all details about your issue to let us know what we can do to help you. 

 

It may save you time to first troubleshoot issues by going to our FAQ page or looking at User's Manuals before filing a warranty claim

 

Thank you in advance for all of the information you provide; we know your time is valuable.

 

 

The above statement does not provide warranty service for product damage due to accidents, natural disasters, operating errors, incorrect usage environment, intentional damage, and failure to disassemble following the product manual.